Productivity
SOLIDUS works with the customer to define the scope and schedule of services provided and the capacity reserves to handle spikes in orders. The service level agreement also defines specific parameters that serve as criteria for measuring performance.
The results of previous SOLIDUS assignments serve as a benchmark:
- Success quota in procuring credit review documentation: 98%
- Procurement quota upon first contact in new business: 92%
- Procurement quota upon first contact for extensions: > 65%
- Significant reduction of processing times of new applications
- No missed extension deadlines
- Increase in efficiency for extensions: 300%
- Customer hotline availability quota: 99%
- Customer inquiries handled entirely by customer hotline: over 90%