SOLIDUS, an owner-operated company, has supported financial service providers with business process outsourcing since 2003. Stefan Deussen is the founder and CEO. SOLIDUS got its start by providing administrative services in automobile dealer financing through a partnership agreement with one of Europe’s largest automobile finance institutions. A winning partnership: SOLIDUS’ first customer was repeatedly honored as the number-one bank for automobile loans.

SOLIDUS is in a class of its own as an independent service partner specializing in handling personnel-intensive back-office processes. The company’s rapid growth is a testament to its successful positioning. The 70 men and women of SOLIDUS process over 25,000 loan transactions, 100,000 records and more than 360,000 customer inquiries each year on behalf of their customers.

The city of Cologne offers good prospects for continued growth. SOLIDUS is always ready to provide the necessary resources to support spikes in orders or process new customer volumes.

As SOLIDUS grows, its customers benefit from a dynamic cost degression. Optimal utilization of the teams through shared services yields economies of scale in expense-based accounting. Thus hourly costs have fallen consistently since 2003, even as output has grown sharply.

SOLIDUS is continuing to expand its portfolio for financial service providers. In addition to dealer financing and fleet leasing, the company offers services for private leasing in the automobile sector and for commercial lending in the machinery and IT sectors.

Back-office services are not limited to lending and leasing. SOLIDUS plans to extend its outsourcing-on-demand portfolio – along with the benefits for output, processing time, price and quality – to other industries such as insurance.