Customer hotline
The SOLIDUS call center serves as the first point of contact, fielding customer inquiries by phone, e-mail and fax on behalf of the customer.
- Call center: inbound/outbound
- Doing business in customer’s name
- Clearinghouse for all customer inquiries
- Complete processing of over 90 percent of inquiries
This service is available as full first-level support or to cover seasonal peaks. Our staff has extensive technical and communications training and can directly answer over 90 percent of inquiries. The customer hotline thus acts as an efficient clearinghouse to significantly reduce the customer’s workload.